Refund Policy

This Refund Policy applies to subscriptions to Tessera, purchased through Lemon Squeezy, our authorized reseller and Merchant of Record.

Free trial

Tessera includes a free trial period so you can evaluate the software before you pay. We encourage you to use the trial to confirm that Tessera meets your needs. Because a trial is available, subscription fees are non-refundable once a purchase is made.

Monthly subscriptions

Monthly subscriptions can be cancelled at any time. When you cancel, your subscription remains active until the end of the current billing period, and you will not be charged again. We do not provide partial or prorated refunds for the current period.

Annual subscriptions

Annual subscriptions are offered at a discount compared with paying monthly. In exchange for that lower rate, annual fees are non-refundable, including for unused time. You may cancel at any time to prevent renewal; your subscription remains active until the end of the paid term.

Exceptions

Nothing in this policy limits any rights you may have that cannot be waived under applicable law. Where a refund is required by law, we will honor it.

As Merchant of Record, Lemon Squeezy processes all payments and may, at its own discretion, issue refunds or resolve chargebacks and payment disputes in accordance with its own policies and applicable law. Any refund that is granted is handled by Lemon Squeezy.

How to cancel

You can cancel a subscription any time from the Lemon Squeezy customer portal at app.lemonsqueezy.com/my-orders (enter your purchase email for a sign-in link), from the manage-subscription link in your purchase receipt, or by contacting us at support@gettessera.io and we will help.

Contact

Questions about billing or this policy: sales@gettessera.io